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Returns & Exchanges
At Soeur, we want you to be completely satisfied with your purchase. If your items aren't quite right, you can return them in their original condition within 30 days of delivery.
1
Initiate Your Return
Log into our returns portal with your order number and email address to select the items you wish to send back.
2
Prepare Your Package
Place the items in their original packaging with all tags attached and include the printed return slip inside the box.
3
Ship the Items
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup.
4
Receive Your Refund
Once our atelier inspects your return, a refund will be issued to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing